Frequently Asked Questions
-HOW DO I RESERVE A PARTY?
We are a on first come first serve basis. You can either reserve your date over the phone with a credit card or come down to our location. Once your date & time have been selected a signed party agreement with a $200 deposit will be necessary to secure your date.
-WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, & Cash. Balance is due the day of your event with an 20% gratuity added to your final invoice.
-WHEN DO I NEED TO PROVIDE A FINAL GUEST COUNT?
We will contact you a week prior to your event to confirm final details. Your final guest count is due 3-4 days prior to the event. We ask you provide an accurate guest count as this will be used for staffing, food etc. You will be responsible for paying for the number you confirm for.
-WHAT IF I HAVE TO CANCEL MY PARTY?
Should the birthday child have a medical emergency, we will allow you to reschedule with our next available opening. Should you not choose to reschedule, you will run the risk of losing your original deposit.
-WHAT IF I HAVE LESS THAN 10 GUESTS?
Our parties are calculated on a 10 guest minimum. You will be held responsible for party package agreed to at the time of booking regardless of not meeting the requirement.
-I AM CONCERNED ABOUT THE SPREAD OF LICE.
If any child arrives at the party with lice, the parents will be contacted and services will NOT be provided.
-CAN I BRING MY OWN FOOD/DESSERT?
Due to the allergy concerns of our guests, we do not allow food to be brought in. All childrens desserts included. We can provide options to help meet the needs of all our guests. Thank you for understanding.
-CAN PARENTS STAY DURING THE PARTY?
Of course parents can stay!